Broadband speeds

Enquiries about telephone services and accessing better speeds and improved broadband connections should be made to your communications service provider.

Complaining about service levels

The level of service a communications service provider provides is a commercial matter and Government has no power to intervene. However, if you feel you have been poorly or unreasonably dealt with as a customer, contact either the Communications and Internet Services Adjudication Scheme (CISAS) or Ombudsman Services: Communications. 


International Dispute Resolution Centre
70 Fleet Street
London EC4Y 1EU

Tel: 020 7520 3814
Fax: 020 7520 3829
Textphone: 020 7520 3767


Ombudsman Services: Communications

PO Box 730
Warrington WA4 6WU

Tel: 0330 440 1614
Fax: 0330 440 1615
Textphone: 0330 440 1600 or 0845 051 1513


What DCMS do

We are responsible for broadband policy and delivery. Our ambition is to deliver the best superfast broadband network in Europe by 2015.

Further information

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