Broadband speeds

Enquiries about telephone services and accessing better speeds and improved broadband connections should be made to your communications service provider.

Complaining about service levels

The level of service a communications service provider provides is a commercial matter and Government has no power to intervene. However, if you feel you have been poorly or unreasonably dealt with as a customer, contact either the Communications and Internet Services Adjudication Scheme (CISAS) or Ombudsman Services: Communications. 

CISAS

International Dispute Resolution Centre
70 Fleet Street
London EC4Y 1EU

Email: info@cisas.org.uk
Tel: 020 7520 3814
Fax: 020 7520 3829
Textphone: 020 7520 3767

Website: http://www.cisas.org.uk/

Ombudsman Services: Communications

PO Box 730
Warrington WA4 6WU

Email: enquiries@os-communication.org.uk 
Tel: 0330 440 1614
Fax: 0330 440 1615
Textphone: 0330 440 1600 or 0845 051 1513

Website: http://www.ombudsman-services.org/  

What DCMS do

We are responsible for broadband policy and delivery. Our ambition is to deliver the best superfast broadband network in Europe by 2015.

Further information

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