Department for Culture Media and Sport

social media

We have accounts on Twitter, YouTube and Flickr.

All these accounts are managed by the digital media team, on behalf of colleagues across the Department.



Twitter policy

We may occasionally use some automation (such as tools which generate tweets from RSS feeds) but intend that this will not dominate the messages posted.

If you follow us, you can expect tweets covering some or all of the following:

  • alerts about new content on our other digital channels (news, publications, videos on YouTube, Ministerial speeches, publicity campaigns etc)
  • invitations to provide feedback on specific issues on which we are consulting
  • information from our Ministerial team about what they’re doing
  • occasional live coverage of events
  • retweets from our sponsored bodies and others

Following

If you follow @dcms we will not automatically follow you back. This is to discourage the use of direct messaging, avoid resource-wasting spam handling, and so that you can easily identify other key Twitter users that we think are relevant to our industry and government in who we follow. However, being followed by @dcms does not imply endorsement of any kind.

Availability

We will update and monitor our Twitter account during office hours, Monday to Friday. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

@Replies and Direct Messages

We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. However, we are not able to reply individually to all the messages we receive via Twitter.

The digital communications team reads all @replies and Direct Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant people in the Department. We cannot engage on issues of party politics or answer questions which break the rules of our general comments policy.

The usual ways of contacting us for official correspondence are detailed in the contact us section of our website.

Please also refer to our terms and conditions and privacy statement.

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Flickr policy

We use Flickr to:

If we use an image from another Flickr member we:

  • credit the name of the Flickr account owner and link to the image on Flickr within the news story or blog where the image appears in or links to
  • provide a link to the license information page for individual images within the news story or the images appears in or links to
  • will remove any images from other Flickr users if the owner disagrees with its use

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YouTube policy

We use to YouTube to:

  • host films produced by the department on the DCMS channel, some of which we automate into our website
  • source relevant films from other YouTube members that promote our policies or promote the work of another organisation, campaign or initiative that we are associated with or interested in to embed in our website
  • favourite films by organisation, campaigns and initiatives that we are associated with

If we embed a film from another YouTube member, we:

  • may proportionally resize the window within the embed code to work within our website templates
  • embed films within news stories and blogs to provide wider context into the subject matter portrayed in the film
  • include the control buttons from YouTube, to allow users to view the film at its original location on YouTube, which opens in a new browser window

We welcome subcribers to our channel, but reserve the right to remove any subscriber that hosts content which is malicious or offensive in nature (e.g incites hatred on the basis of race, religion, gender, nationality or sexuality or other personal characteristics).

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Facebook policy

We welcome your comments or questions on our Facebook page and we encourage open debate.

However, we do ask that our followers adhere to certain good practices to ensure that our page complies with the law and regulations governing the Civil Service, and to create a welcoming environment for all of our followers.

Therefore, we will remove comments that:

  • contain swearing, abusive, offensive or obscene language
  • make potentially libellous or defamatory statements
  • contain party political material or opinions. Our Facebook page is run by civil servants and party political content cannot be published under the Civil Service Code
  • constitute spam or promote or advertise products except where it is for an event, publication or similar item that has direct relevance to DCMS and its arms-length bodies
  • contain material which is potentially confidential, commercially sensitive, or which may cause personal distress or loss
  • are designed to cause nuisance to the page administrator or other users.

We may remove any posts that violate the above rules without prior notice, and our decision will be considered final. We will not edit any of your comments.

We may at any time, without notice to you, revise this policy and any other information contained in this page.

You can find out other ways to contact us on this site

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Blogs

DCMS blogs are subject to moderation.

Moderation guidelines

‘Pre-moderation’ means that comments will not be published instantly; they will first be checked by moderators. Moderators will be monitoring the site during office hours Monday to Friday, and aim to process comments as quickly as possible.

This is not about censoring your views. The aim is to ensure the discussion is fair, inclusive, relevant and constructive. Moderation will not be used to suppress legitimate, reasoned discussion about the issues in this document.

We will normally approve comments for publication as long as they:

  • respect other people. Comments should not be malicious or offensive in nature, and should not constitute a personal attack on a person’s character 
  • don’t incite hatred on the basis of race, religion, gender, nationality or sexuality or other personal characteristic 
  • don’t include swearing, hate-speech or obscenity 
  • don’t reveal personal details, such as private addresses, phone numbers, email addresses or other online contact details 
  • don’t break the law – this includes libel, condoning illegal activity, and breaking copyright 
  • are reasonably concise, and don’t constitute spamming of the site 
  • don’t advertise commercial products and services – you can mention relevant products and services as long as they support your comment 
  • don’t impersonate or falsely claim to represent a person or organisation 
  • are in English – unfortunately, we do not currently have the resource to moderate comments in other languages 
  • are on-topic. Please don’t post messages that are unrelated to this channel 
  • are not party political in nature. This site is about gathering feedback on policies, not party political point-scoring. This is a Government document and comments used for party political purposes cannot be published for propriety reasons
  • if you are aged 16 or under, please get your parent/guardian’s permission before submitting a comment. Users without this consent are not allowed to participate or provide us with personal information.

We reserve the right to suspend comments at any time. Where we choose not to publish a comment for a reason other than those listed above, we will reply to the commenter by email explaining our reasons and inviting them to make appropriate changes so that the comment can be reconsidered.

The copyright of the original texts and the copyright of all comments remain with their respective authors. 
 

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